How to raise complaint in Yono SBI?

 

Hello guys in this article we are going to discuss on how to raise complaint in Yono SBI. If you are a SBI customer and you want to raise a complaint in SBI online then you can easily do it through Yono SBI mobile app.

 

Suppose you were doing an online transaction using SBI internet banking or mobile banking or ATM card or UPI etc. Then suppose your transaction has been failed and the money is deducted from your account. Or your transaction was shown successful but beneficiary/merchandise not updated the payment. In such situation you need to raise a complaint against your transaction in SBI to get the money back.

 

Here you can register a complaint in SBI in two ways one is by calling customer service and the other is online. But if you do complaint through customer service, sometimes they don’t understand your problem and register a wrong complaint.

 

If you raise the complaint online then you need to go through a step by step process and you need to select the categories of your complaint in a systematic manner. While the officials of concern department in SBI check your details they can easily find out your transaction and can solve your problem.

 

If you are searching for how to raise complaint in SBI online then read the following paragraphs.

 

How to raise complaint in Yono SBI:

By this process you can register a complaint in SBI whether it is financial or non-financial. In this description we are discussing it through Yono SBI mobile app.

 

STEP 1: Go to Yono your mobile and open Yono SBI. On the login page you will see a ‘Helpline’ option on the bottom right corner of the page. Click on this option.

 

STEP 2: A pop up window will be appeared on the screen. Here you will find the helpline numbers and two links. One is ‘Click here to register complaint for unauthorized transaction’ and the other is ‘Click here to register other complaints’. Click on the second link on this pop up window.

 

STEP 3: Now you will be redirected to the complaint page. Here first you are asked to select ‘Raise Request/Complaint type’. Click on the box and select your complaint type. As you click to select you will see the following three options.

1. Raise Request.

2. Raise Complaint-Existing Customer-Financial Complaint.

3. Raise Complaint – Others.

 

Select which type of complaint related to you. Here we select ‘raise Complaint-Existing Customer-Financial Complaint’. Because of I my transaction was failed when I was paying my mobile bill.

 

On the next you have to select ‘Raise Request/Complaint’. Click to select from the drop down menu. Here also you will see two categories.

1. Digital Payment/Failed Transaction.

2. Unauthorized Transaction.

 

Select which one is related to you. Here we select the first one ‘Digital/Failed Transaction will click on ‘Submit’.

 

STEP 4: A new page will open. In this page you are asked to enter your account number and the captcha code displayed on the screen. Enter the both characters and click on ‘send OTP’.

 

STEP 5: An OTP will be sent to your registered mobile number and email Id. Enter the OTP and click on ‘Validate OTP’.

 

STEP 6: Now in this step again you need to select some categories of your complaint. First you have to select your ‘Category of complaint/Request’, secondly ‘Product & Services’, thirdly ‘Nature of Complaint/Request’ and ‘Write a brief description of your complaint within 500 characters’.

 

STEP 7: As you click to select your ‘Category of Complaint/Request’ you will see a list of categories as shown on the image bellow. Select the category related to your transaction. We will select ‘Yono’. Because of I did the transaction using Yono App.

 

While you click to select the ‘Product & Services’ the options displayed on the following image will be appeared. Select as per your complaint category. We select here ‘Yono Bill Payment’.

 

While you go to select the third category i.e. ‘Nature of Complaint/Request’ a list of various options will be appeared as seen in the following image. Select the suitable one to your complaint. We select here ‘Regarding Bharat Bill Payment System’.

 

Write a brief description about your transaction. Write your transaction ref number and date if available. Finally click on ‘Submit’.

 

STEP 8: Your complaint will be forwarded to concern department. Once your complaint is successfully registered a ticket number will be sent to your registered mobile number. Note it for future communication. Within 2-3 days your problem will be solved by SBI. SBI may also contact you if needed.

 

This is the process how to raise claim in SBI online. You can watch this process on the following video.