How to Find Your NPS Account DDO / PAO Details Online (Step-by-Step Guide)

Need to contact your Nodal Office? Learn how to check your NPS account DDO, PAO, and PrAO details online via the Protean CRA portal in a few easy steps.

If you are an NPS (National Pension System) subscriber, you might often find yourself needing to contact your Drawing and Disbursing Officer (DDO) or Pay and Accounts Office (PAO).

Whether you need to update personal details, process a partial or complete withdrawal, or verify pending contribution uploads, most non-financial and financial requests require authorization from your associated Nodal Office.

In this guide, we will walk you through the simple, step-by-step process to find your NPS account's DDO, PAO, and PrAO details online via the Protean CRA portal.

Why Do You Need Your DDO or PAO Details?

Your Nodal Office acts as the primary link between you (the subscriber) and the Central Recordkeeping Agency (CRA). You may need to know your DDO/PAO details for:

(a) Request Approvals: Authorizing demographic changes (address, phone, bank details).

(b) Withdrawal & Exit Claims: Processing premature exit, superannuation, or partial withdrawal requests.

(c) Contribution Tracking: Resolving delayed or missing monthly contributions deducted from your salary.

(d) Official Communication: Getting the designated Nodal Office registration code, official email address, or contact number.

Step-by-Step Process to Check NPS DDO / PAO Details Online

1.Visit the Official Protean CRA Portal:Ensure you access the secure login page.

Open your browser and navigate to the official CRA website:

[https://cra.nps-proteantech.in/CRA/](https://cra.nps-proteantech.in/CRA/)

2.Log In to Your NPS Account:Multiple login identifiers supported.

On the login interface:

    (a) Select your product as NPS.

    (b) Choose your preferred login method: PRAN, PAN, or Mobile Number (for this guide, we use Mobile Number).

    (c) Enter your registered mobile number and solve the captcha code.

    (d) Check the declaration box confirming agreement to terms.

    (c) Click on Send OTP.

    (d) Enter the 6-digit OTP received on your mobile phone and click Submit.

3.Navigate to Track Transaction: Optional location access prompt may appear.

Once logged in, your account dashboard will open. (If a location access prompt appears, you can choose to allow or cancel it based on preference).

    (a) Locate the main navigation bar at the top of the dashboard.

    (b) Hover your cursor over the Track Transaction tab.

4.Select Associated Nodal Office:

From the drop-down list under Track Transaction, hover your cursor over Associated Nodal Office.

You will see three options appear:

    (a) PrAO view (Principal Accounts Office)

    (b) PAO view (Pay and Accounts Office)

    (c) DDO view (Drawing and Disbursing Office)

Click on the specific office whose details you need to view.

5.View and Save Office Details:

The complete details for the selected office will appear on your screen, including:

    (a) Office Registration / ID Code

    (b) Official Office Name & Department

    (c) Complete Postal Address

    (d) Official Contact Number and Email ID

Frequently Asked Questions (FAQs)

What is the difference between PAO and DDO in NPS?

    (a) DDO (Drawing and Disbursing Officer): The local administrative office or employer         unit responsible for drawing your salary and submitting initial paperwork.

    (b) PAO (Pay and Accounts Office): The supervisory nodal office that consolidates and         remits funds to the Trustee Bank and coordinates records with the CRA.

Can I change my DDO/PAO online if I get transferred?

When you transfer between offices or departments, inter-sector shifting (shifting between DDOs/PAOs) is typically initiated by submitting Form ISS-1 to your new target nodal office, which completes the migration on the CRA system.