How to Download Your Air India Express Ticket Without a PNR

 

Losing your PNR (Passenger Name Record) number can be a stressful experience, especially when your flight is approaching. Whether you missed the confirmation email or accidentally deleted the SMS, don't worry—Air India Express provides a simple way to retrieve your itinerary using your registered contact details.

Follow this step-by-step guide to recover and download your flight ticket quickly.

Step 1: Visit the Official Website

Start by navigating to the Air India Express official website. Ensure you are on the legitimate portal to keep your personal data secure.

Step 2: Access "Manage Booking"

On the homepage, locate the Manage Booking tab in the upper navigation bar. This section is designed for passengers to modify or retrieve their travel details.

Step 3: Select the "Retrieve Without PNR" Option

Normally, this page asks for your PNR and last name. Since you don't have those details, look for the text that says:

"I would like to retrieve itinerary without PNR, click here."

Click the "Click Here" link to open the alternative retrieval form.

Step 4: Enter Flight Details

To verify your identity, the system needs specific information about your trip. Enter the following:

         * Departure Date

         * From and To Destinations

         * Mobile Number or Email Address (used during booking)

Once filled, click the "Get Itinerary" button.

Step 5: OTP Verification

For security purposes, you must verify your contact information:

1. Enter your registered Mobile Number.

2. Click on "Get OTP".

3. Enter the One-Time Password received on your phone and click "Continue".

Step 6: Provide Date of Birth

The system will display your basic details (Name and Email). To finalize the retrieval, enter your Date of Birth in the required field and click "Continue".

Step 7: View and Download Itinerary

Your flight details will now appear on the screen. Below the ticket summary, you will see three main options:

       * Change

       * Add-Ons

       * Itinerary

Click on "Itinerary" to trigger the download. You can then name the PDF file and save it to your smartphone or computer for easy access at the airport.

Pro-Tips for Travelers

        a) Check Spam Folders: Sometimes confirmation emails end up in the 'Spam' or                'Promotions' folder. Search for "Air India Express" in your inbox before starting this process.
        b) Take a Screenshot: Once you download the PDF, take a screenshot of the QR code and flight timing to ensure you can access it even without an internet connection.
        c) Contact Support: If the online system fails to find your booking, you can call the  Air India Express 24/7 customer support line with your ID proof ready.